FAQ
Welcome to the Noomi Wear FAQ page! Find quick answers to common questions about our products, orders, and support.
Shipping Questions
Do you offer free shipping
Do you offer free shipping
Yes! We offer free standard shipping on all orders - no minimum purchase required.
Shipping is limited to addresses within the United Kingdom only.
How long will it take to receive my order?
How long will it take to receive my order?
You can expect your order to arrive within 6–10 business days in total.
How can i track my order
How can i track my order
Once your order has been shipped, you’ll receive an email with tracking details, including the carrier details (DHL, UPS, or FedEx) and tracking number. You can track your order in real-time using our Track Your Order page.
Please note: it may take up to 1-3 business days for tracking information to become available after placing an order.
Do you ship to countries outside united kingdom
Do you ship to countries outside united kingdom
Noomie Wear only ships to addresses within the United Kingdom. We're focusing on providing the best possible service to our United Kingdom customers first — but we hope to expand to other countries in the future.
Return and Refund Questions
Can I return my order if I change my mind?
Can I return my order if I change my mind?
Yes, you can return your order within 30 days of receiving it as long as the item is unused, undamaged, and in its original packaging. Please note that customised or hygiene-related items can only be returned if they are faulty or damaged upon arrival.
Do you charge a restocking fee for returns?
Do you charge a restocking fee for returns?
No, we do not charge any restocking fees.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
Yes, you can cancel your order within 2 hours of placing it, provided it has not yet entered our automated fulfilment process.
How and when will I get my refund?
How and when will I get my refund?
Once we’ve received and inspected your returned item, you’ll receive a confirmation email whether your item is eligible for a refund. If your return is approved, we will process the refund to your original payment method within 5 business days.
Return and Refund Questions
How can I contact Noomi Wear customer support?
How can I contact Noomi Wear customer support?
At Active Peaks, we offer several easy ways to get in touch with our customer support team.
Email: support@noomiwear.co.uk
Contact Page: Click here
Phone: +447577003025
Live Chat: Accessible via our website during opening hours.
Our team is available Monday to Friday from 9:00 AM to 6:00 PM.
How long does it take to get a response from customer support?
How long does it take to get a response from customer support?
We usually respond to all inquiries within 24 hours on business days.
If you contact us over the weekend or during holidays, please allow a little extra time. Messages will be answered as soon as we’re back during business hours.